REFRACTIVE EWAP SEPTEMBER 2023 27 said. Taking care of patients postoperatively is an art, Dr. Ling said. “There are many reasons why a patient might not be happy after their vision correction surgery,” he said. “We try to head off a lot of the concerns preoperatively by matching the right patient to the right technology.” There will still be patients who are not 100% happy, and that can be due to many non-surgical reasons. “You want to address expectations upfront to help ensure happier patients. If problems arise after surgery, empathize with the patient’s concerns, reassure the patient’s worries, and reaffirm that you are going take care of them every step of the way,” he said. EWAP Editors’ note: Dr. Ling practices at Laser Eye Center of Silicon Valley, San Jose, California, and declared no relevant financial interests. Dr. Loden practices at Loden Vision Centers, Nashville, Tennessee, and has interests with Johnson & Johnson Vision.
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